CableAmerica is making system improvements to bring faster Internet speeds to the Houston and Licking area. In order to accomplish this, on or about Monday, December 10, 2018, CableAmerica will conduct channel maintenance that will require our customers to perform a channel rescan on all of their digital TVs that do not have a box attached. If you need assistance with the channel rescan, please contact us at 866.871.4492 and a representative will be happy to assist you. We apologize for any inconvenience and thank you for your patience as we make these improvements.

Important Information About Your CableAmerica Services

YOUR BILL…CableAmerica bills all customers in advance for monthly charges and in arrears for non-recurring charges such as long distance or pay-per-view. Credits or charges for any service changes made during the billing cycle will be reflected in the next bill. CableAmerica offers the convenience of paperless email billing (e-Bill).
PAYMENT OPTIONS: CableAmerica offers you a variety of convenient ways to remit payment on your account.
Autopayment: The balance due on your account will be automatically debited from your credit card, debit card or bank checking or savings account and applied to your CableAmerica account on the due date specified on your monthly statement.
On-line Payment: Visit CableAmerica.com for 24-hour access to review your statement and make payments using your credit card, debit card or bank checking or savings account.
Mail: If you receive your monthly statement in the mail, a remittance coupon is included at the bottom of each statement. Simply fill out and detach the coupon and send it along with your check or credit card information. Make checks payable to CableAmerica. Allow a minimum of 7 days for processing. Please, do not send cash through the mail.
Phone: Call the “Billing” phone number listed at the top of your monthly statement and make your payment over the phone using your credit card, debit card or bank checking or savings account. An additional processing fee may be applied for payments processed over the phone.
In Person: Visit the local office listed on page 2 of your monthly statement or any Wal-Mart store nationwide and make your payment using your credit card, debit card, bank checking or savings account or cash. Payments made at Wal-Mart will be assessed a handling fee.
Balances not paid in full by the specified “Date Due” are subject to late payment charges. If your services are disconnected for non-payment, the delinquent balance, all reconnection fees and other applicable charges must be paid prior to resuming service. If you have CableAmerica Digital Telephone Service in addition to other CableAmerica services, partial payments will first be applied to your telephone balance before being applied to your other CableAmerica services. Digital Telephone Services are provided by CableAmerica through Big River Communications or Fidelity Communications.
TAXES AND FEES: Federal, State and local governments charge taxes and fees for regulation purposes and the use of public rights of way. Taxes and fees appear as a separate line item on your monthly statement.
BILLING DISPUTES: Billing disputes must be brought to our attention within 30 days of the invoice statement date. You may call your local Customer Service office at the “Billing” telephone number, listed at the top of your monthly statement, during normal business hours or contact us in writing at CableAmerica, PO Box 1489, Maryland Heights, MO 63043, Attn: Billing Department. Please do not include your billing dispute with your payment as we cannot guarantee your comments will be noted. Please include your name, service address and account number on all correspondence.
RETURN CHECK, ACH or DECLINED AUTOPAYMENT: If Your check or ACH is refused by your bank for any reason, a charge of $25.00 or the maximum allowed by state law will be assessed. The use of a paper or electronic check for payment is your acknowledgement that if your payment is returned, you expressly authorize your account to be debited for the amount of the payment plus any applicable fees. Declined autopayments will be assessed a handling fee.
EQUIPMENT: Payment of your CableAmerica bill confirms your subscription to services and possession of the CableAmerica owned equipment listed on your monthly statement. You are responsible for all lost, stolen, damaged or unreturned equipment and will be billed for its replacement value.
TERMINATION OF SERVICE: Upon termination of service, you are responsible for any outstanding balances. All rental equipment remains the property of CableAmerica and must be returned or you will be billed the replacement value. Accounts turned over to an outside agency will be subject to collection charges, including attorney fees.

OFFICE LOCATIONS AND HOURS OF OPERATION:
St. Robert-Waynesville
690 Missouri Avenue, Suite 13, St. Robert MO 65584 / 573.336.5284
Hours: Monday-Friday 8:00 a.m. – 6:00 p.m., Saturday 9:00 a.m. – 1:00 p.m.

Maryland Heights
11422 Schenk Drive, Maryland Heights MO 63043 / 314.995.4800
Hours: Monday-Friday 8:00 a.m. – 6:00 p.m., Saturday 9:00 a.m. – 1:00 p.m.

Republic
655 Hillside Avenue, Republic MO 65738 / 417.732.7242
Hours: Monday-Friday 8:00 a.m. – Noon, 1:00 p.m. – 5:00 p.m.

Houston
115 E Pine Street, Houston MO 65483 / 800.338.1808
Hours: Monday-Friday 9:00 a.m. – 1:00 p.m.

Linn
1131 E Main Street, Linn, MO 65051 / 800.338.1808
Hours: Monday-Friday 9:00 a.m. – 2:00 p.m.

Internet Technical Support
866.871.4492
Hours: Monday-Friday 7:00 a.m. – 11:00 p.m., Saturday-Sunday 10:00 a.m. – 9:00 p.m.

CableAmerica is an Equal Opportunity Employer

CableAmerica Service Agreement

This Agreement constitutes the entire Agreement between the customer and Cable America Missouri LLC (thereinafter referred to as “CableAmerica”). Except as provided herein, no other terms, warranties or representations (implied or express) shall be binding on CableAmerica.

The parties agree to the following:

  • A. General. Subject to the provisions herein. CableAmerica shall provide telecommunications services and other services (“Service”) to the customer. The customer shall pay CableAmerica the fees, rates and charges established by CableAmerica for the Service and equipment provided hereby.
  • B. Installation. Customer authorizes CableAmerica to use any existing antenna leads or pull wires in any way necessary to install a coaxial cable in the outlet locations requested by the customer. CableAmerica shall have the right to install, maintain, service, repair any and all components of the system on the premises to be serviced.
  • C. Access to Premises. Customer agrees to allow agents and representatives of CableAmerica access to the premises at all reasonable times to inspect and maintain the equipment.
  • D. Indemnification by Customer. If customer does not own the premises, customer agrees to indemnify and hold CableAmerica harmless and to defend CableAmerica from any and all claims of the owner of the premises arising from the performance of this Agreement. Customer’s duty to indemnify and hold harmless means that the customer will protect against and pay on behalf of CableAmerica any and all claims including costs of defense of said claims, attorney’s fees, cost of investigation and court costs. The foregoing covenant shall survive the termination of this Agreement.
  • E. Monthly Service Charge. Monthly service charges established by CableAmerica from time to time are due and payable in advance. The first month’s payment, plus installation fees shall be collected upon completion of order. Invoices are due upon receipt by customer. Amounts received by CableAmerica will be applied against past due amounts (including interest and other late charges) if any, and then to current charges. It is understood that the customer shall pay CableAmerica such other additional fees which CableAmerica may now or hereafter establish from time to time for other Services (including long distance or pay-per-view) which customer elects to purchase during any month.
  • F. Billing and Payments. Your monthly subscription begins on the first day following your activation date and renews thereafter on a monthly basis, beginning the first day of the next billing period assigned to you until cancelled by you. Your monthly service charge(s) will be billed at the beginning of your assigned billing period and each month thereafter unless you cancel your Service(s). Payments are non-refundable and there are no refunds or credits for partially used subscription periods.
  • G. Returned Check, ACH or Declined Autopayment: If Your check or ACH is refused by your bank for any reason, a charge of $25.00 or the maximum allowed by state law will be assessed. The use of a paper or electronic check for payment is your acknowledgement that if your payment is returned, you expressly authorize your account to be debited for the amount of the payment plus any applicable fees. Declined autopayments will be assessed a handling fee.
  • H. Breach of Agreement. CableAmerica reserves the right to disconnect Service at any time, with or without notice, for late or non-payment of any amount due CableAmerica. Customers wishing to resume Service must pay charges in full, up to and including any past due amount (service charge, interest and late fees), reconnection fee and one-month service charge. CableAmerica reserves the right not to resume Service based on history of payment service charges. Customer shall be responsible for CableAmerica’s cost of enforcing this Agreement including but not limited to court costs, attorney’s fees and cost of collection.
  • I. Maintenance. At the request of the customer, CableAmerica will make reasonable service/maintenance calls to check and correct any CableAmerica service problems at no cost. Company service technicians shall be allowed to inspect the customer’s facilities either inside or outside the place of attachment to the premises. The technician may not service customer owned equipment, nor will the company be responsible for the same. Customer shall pay CableAmerica its standard service charge for any service call made with respect to non-cable television system related problems.
  • J. Interruption of Service. CableAmerica does not assume any responsibility for interruption of Service due to acts of God, power failures, equipment failures or any other event outside of CableAmerica’s control.
  • K. Equipment. The special tuner/control box/recorder (“converter”), remote control, modem or any other equipment provided to customer in connection with the provision of Service from CableAmerica is and shall remain the sole and exclusive property of CableAmerica. Such equipment is rented to customer for their exclusive use for so long as Service is provided to customer hereunder. If the converters, remote controls, modem or any other equipment is not returned to CableAmerica within 10 days of the termination of Service and/or is lost, stolen, damaged or destroyed in any respect, customer agrees to pay to CableAmerica the full replacement value of the equipment.
  • L. Discontinuation of Service. Customer may discontinue Service upon notification to CableAmerica during regular office hours by phone, in person or by certified letter.
  • M. Termination of Service. If Service is terminated by either party for any reason, all equipment provided to customer, including, but not limited to, the converter, remote control and/or modem, shall be immediately returned to CableAmerica in good working condition. Customer authorizes CableAmerica, its representative or its agent to recover any such equipment from customer’s premises in the event a customer fails to return the same.
  • N. Taxes. Customer agrees to pay all Federal, State and Local taxes, if any, which may now or hereafter be imposed or levied upon any charge, fee or other amount due from Customer including, without limitation, the charges for monthly service, installation and any other equipment or publications delivered to the customer.
  • O. Possible Criminal Violation. Any unauthorized tampering, interfering, injuring any cable wire or component of the cable television system or willfully making or maintaining unauthorized connection, purchasing, attaching or assisting others in or maintaining the attachment of an unauthorized device to the cable television system may be a criminal violation of Chapter 570.300 of the Revised Statutes of the State of Missouri or Michigan Penal Code 750.383a. In addition, such tampering or interference may be a violation of any Federal, State or local franchising or licensing authority, statutes or ordinances. All repairs and modifications to the system shall be made only by CableAmerica or its authorized agents.

Annual Customer Notice 2018

Cable Subscriber Privacy Notice

The Federal Cable Communications Policy Act of 1984 contains certain provisions regarding the collection of and disbursement of personally identifiable information by cable television operators. In accordance with those provisions, this cable system collects and maintains personally identifiable information concerning subscribers. That information includes, among other things, your name, address, and telephone number, billing records, service maintenance and repair records, premium service subscription information, marketing information and subscriber complaints.
Personally identifiable information is generally used for the normal business purpose of offering and rendering cable television service and other services to you. Some persons have access to such information when necessary in connection with our business or when otherwise desirable. Access may be on a day-to-day basis. Those people who have access include cable system employees, cable system sales agents, businesses which provide services to the cable system, such as our accountants, billing and collections services, program and program guide providers where applicable, program services which will periodically audit subscription information and other businesses that seek to use your information. The cable system will not maintain such information after it is no longer necessary for carrying on our business.
As a subscriber, you may review any personal information held by us which pertains to you if you give us a reasonable period of time to locate and, if necessary, prepare the information for review. Preparation is sometimes necessary to avoid disclosure of information relating to other subscribers. If you wish to review your personal information, please contact us by letter or telephone to arrange for a review. The review will be at our local system business office. You may request correction of any errors in personal information which we collect and maintain pertaining to you. Federal law prohibits collecting any personally identifiable information other than information necessary to carry on our business or to detect theft of service, unless you consent.
CableAmerica will strive to protect your privacy and will not release personal information relating to you except to those businesses or individuals to which it is lawfully permitted to do so. However, it is the policy of CableAmerica not to make such information available for non-cable service related mailing lists or other purposes. We reserve the right to disclose your information if we have a good faith belief it is necessary to comply with the law, protect our rights or property, respond to fraud, abuse or unauthorized activity, enforce our policies or act in an emergency. We may also transfer your information as part of a sale or transfer of business.
Other terms and conditions affect our service offerings, including online privacy policies for our website, general service agreements, broadband service agreements and website terms of use. This policy is incorporated as part of these documents. Changes in our service offerings or the law may cause us to make changes to this and other policies on occasion. We will post any changes at cableamerica.com along with the effective date.
You have a right to enforce your legal privacy rights concerning our collection, use and sharing of your personally identifiable information. Among your remedies is the right to seek relief in a civil action filed under federal law.

Equipment Compatibility
If your television or video recorder is not able to receive all of the channels offered by the cable system when connected directly, you can obtain a converter box or other equipment from CableAmerica at a nominal charge to enable your devices to receive all the channels. When service is received through a cable system converter box, you may not be able to use the special features and functions of your television or video recorder. Some televisions and devices are sold with a port for a CableCard that can be used in place of a converter box. If you wish to use a CableCard, please contact the local office with the account number on your bill. Special equipment is available for lease that will enable you to simultaneously watch and record dual scrambled or encrypted signals. Universal remote control units that are compatible with converter boxes and other equipment may be obtained from other sources, such as retail stores. You are encouraged to contact CableAmerica to inquire whether a particular remote control unit would be compatible with our equipment.
Picture Quality Resolution
Upon experiencing problems with the quality of television signals that we deliver, please call the number listed on your cable bill. A customer service representative will attempt to resolve your problem over the telephone. If this cannot be done, an appointment will be made for a service technician to come to your location to resolve the reception problem. If the service technician fails to correct the reception issue, you should call customer service again and we will review the actions taken. Should we continue to be unable to resolve the problem to your satisfaction, we will explain the reasons we cannot solve the problem. You may also refer to your cable bill or call customer service for the address or your local franchise authority contact designated to receive consumer complaints.
Please consult our website cableamerica.com for answers to other questions and additional information.

Phone Modem Battery Backup
Backup batteries are available for purchase from CableAmerica to maintain your home phone service during a short-term power outage. Your CableAmerica phone modem is electrically powered and will not work during a power outage. Power outages will disrupt Enhanced 911 service and will also disrupt a home security system and central monitoring service if you do not have a backup battery. Subscribers may purchase a backup battery for use in the event of a non-network related outage by contacting CableAmerica toll free at 1-866-871-4492. A backup battery provides up to 8 hours of standby service and up to 4 hours of talk time using a corded phone connected directly to the phone modem’s input. It is your responsibility to purchase and monitor your battery and order a replacement battery if necessary. It is important to keep the battery connected to the phone modem to keep it charged. Removing the battery from the phone modem will cause the battery to lose its charge and you will be unable to place or receive calls during a power outage. The backup battery can only provide power to the phone modem and will not support other devices which require electricity. Factors such as age and temperature fluctuations can affect battery performance. We suggest testing your battery at least twice a year.

Michigan Broadcast TV Surcharge

February 1, 2018
Dear Customer,
CableAmerica appreciates your business and we work to provide outstanding customer service.
Each year broadcast programmers increase the fees they charge for their programming. Effective 3/1/2018, you will see a Broadcast TV Surcharge on your monthly statement. The Broadcast TV Surcharge is an itemized fee that represents a portion of the cost of carrying and distributing broadcast television signals to customers. As a direct result of local broadcast, or “network-affiliated,” TV stations increasing the rates to CableAmerica to distribute their signals to our customers, we are passing those charges on as a Broadcast TV Surcharge. These local TV signals were historically made available to us at no cost or low cost. However, in recent years the prices demanded by local broadcast TV stations have necessitated that we pass these costs on to customers so that we may continue to provide the reliability and feature enhancements that our customers have come to expect. CableAmerica and other providers have broken these fees out so that customers can more readily identify the impact these broadcaster rate increases have had on the cost of their services.
Sincerely,
CableAmerica

Annual Customer Notice 2017: Cable Subscriber Privacy Notice

The Federal Cable Communications Policy Act of 1984 contains certain provisions regarding the collection of and disbursement of personally identifiable information by cable television operators. In accordance with those provisions, this cable system collects and maintains personally identifiable information concerning subscribers. That information includes, among other things, your name, address, and telephone number, billing records, service maintenance and repair records, premium service subscription information, marketing information and subscriber complaints.
Personally identifiable information is generally used for the normal business purpose of offering and rendering cable television service and other services to you. Some persons have access to such information when necessary in connection with our business or when otherwise desirable. Access may be on a day-to-day basis. Those people who have access include cable system employees, cable system sales agents, businesses which provide services to the cable system, such as our accountants, billing and collections services, program and program guide providers where applicable, program services which will periodically audit subscription information and other businesses that seek to use your information. The cable system will not maintain such information after it is no longer necessary for carrying on our business.

As a subscriber, you may review any personal information held by us which pertains to you if you give us a reasonable period of time to locate and, if necessary, prepare the information for review. Preparation is sometimes necessary to avoid disclosure of information relating to other subscribers. If you wish to review your personal information, please contact us by letter or telephone to arrange for a review. The review will be at our local system business office. You may request correction of any errors in personal information which we collect and maintain pertaining to you. Federal law prohibits collecting any personally identifiable information other than information necessary to carry on our business or to detect theft of service, unless you consent.

CableAmerica will strive to protect your privacy and will not release personal information relating to you except to those businesses or individuals to which it is lawfully permitted to do so. However, it is the policy of CableAmerica not to make such information available for non-cable service related mailing lists or other purposes. We reserve the right to disclose your information if we have a good faith belief it is necessary to comply with the law, protect our rights or property, respond to fraud, abuse or unauthorized activity, enforce our policies or act in an emergency. We may also transfer your information as part of a sale or transfer of business.

Other terms and conditions affect our service offerings, including online privacy policies for our website, general service agreements, broadband service agreements and website terms of use. This policy is incorporated as part of these documents. Changes in our service offerings or the law may cause us to make changes to this and other policies on occasion. We will post any changes at cableamerica.com along with the effective date.

You have a right to enforce your legal privacy rights concerning our collection, use and sharing of your personally identifiable information. Among your remedies is the right to seek relief in a civil action filed under federal law.

Equipment Compatibility
If your television or video recorder is not able to receive all of the channels offered by the cable system when connected directly, you can obtain a converter box or other equipment from CableAmerica at a nominal charge to enable your devices to receive all the channels. When service is received through a cable system converter box, you may not be able to use the special features and functions of your television or video recorder. Some televisions and devices are sold with a port for a CableCard that can be used in place of a converter box. If you wish to use a CableCard, please contact the local office with the account number on your bill. Special equipment is available for lease that will enable you to simultaneously watch and record dual scrambled or encrypted signals. Universal remote control units that are compatible with converter boxes and other equipment may be obtained from other sources, such as retail stores. You are encouraged to contact CableAmerica to inquire whether a particular remote control unit would be compatible with our equipment.

Picture Quality Resolution
Upon experiencing problems with the quality of television signals that we deliver, please call the number listed on your cable bill. A customer service representative will attempt to resolve your problem over the telephone. If this cannot be done, an appointment will be made for a service technician to come to your location to resolve the reception problem. If the service technician fails to correct the reception issue, you should call customer service again and we will review the actions taken. Should we continue to be unable to resolve the problem to your satisfaction, we will explain the reasons we cannot solve the problem. You may also refer to your cable bill or call customer service for the address or your local franchise authority contact designated to receive consumer complaints.

Please consult our website cableamerica.com for answers to other questions and additional information.

Phone Modem Battery Backup
Backup batteries are available for purchase from CableAmerica to maintain your home phone service during a short-term power outage. Your CableAmerica phone modem is electrically powered and will not work during a power outage. Power outages will disrupt Enhanced 911 service and will also disrupt a home security system and central monitoring service if you do not have a backup battery. Subscribers may purchase a backup battery for use in the event of a non-network related outage by contacting CableAmerica toll free at 1-866-871-4492. A backup battery provides up to 8 hours of standby service and up to 4 hours of talk time using a corded phone connected directly to the phone modem’s input. It is your responsibility to purchase and monitor your battery and order a replacement battery if necessary. It is important to keep the battery connected to the phone modem to keep it charged. Removing the battery from the phone modem will cause the battery to lose its charge and you will be unable to place or receive calls during a power outage. The backup battery can only provide power to the phone modem and will not support other devices which require electricity. Factors such as age and temperature fluctuations can affect battery performance. We suggest testing your battery at least twice a year.

Michigan Cable Television Service Complaints & Dispute Resolution

The Michigan Public Service Commission (MPSC) is responsible for the implementation and oversight of Public Act 480 of 2006 – Uniform Video Services Local Franchise Act (the Act). Section 10 of the Act provides a video/cable dispute resolution process at the MPSC to be used by customers, providers and municipalities. This dispute resolution process allows customers who are unable to resolve their video/cable television complaints with their provider to file a complaint with the MPSC.
Customers have several options for filing video/cable complaints with the MPSC. Complaints may be filed online, by telephone, fax or mail. Contact information is as follows:
Michigan Public Service Commission
Attn: Video Franchise
PO Box 30221, Lansing, MI 48909
Phone: 1-800-292-9555
Fax: 517-284-8200
MPSC website: www.michigan.gov/mpsc
www.michigan.gov/documents/mpsc/video_cable_complaints_437708_7.pdf
The MPSC does not have authority regarding satellite television complaints or internet service complaints.

Pay-Per-View No Longer Available

As of June 1, 2017, pay-per-view on CableAmerica will no longer be available. CableAmerica is using the channel space to launch additional HD channels and offer ever increasing Internet speeds. More and more services are available via streaming over the internet. Using the internet to stream content such as movies or events is the new norm. When you sign up for 35Mbps Internet or higher you can qualify for a free Roku Streaming Stick. Stream just about anything – movies, TV shows, live sports, news, and music. With 350,000+ movies and TV episodes to choose from, entertainment is on your schedule. Find popular choices that you can rent, buy, subscribe to or watch for free. For more information on Roku through CableAmerica