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Contact Information

 Main: 480.558.7260
 Fax: 480.545.0656
 wirelesssales@cableaz.com

 
High Speed Wireless   F.A.Q's

In this section you will find answers to some frequently asked questions about CableAmerica's High Speed Wireless service. If you have a question that is not listed, please contact a Customer Care Representative to assist you.


Click on the Question to view Answers.

Expand or Contract What kind of computer do I need for CableAmerica Broadband?


The following are the minimum PC requirements for CableAmerica High Speed Wireless Service.


IBM & Compatible PCs

  • Pentium 200 MHZ processor or faster
  • 32 Megabytes of RAM
  • Windows 95 OS or newer
  • Web Browser, i.e. Microsoft Internet Explorer or Netscape Navigator*

Macintosh (Apple) Computers

  • PowerPC 80 MHZ processor or better
  • 16 Megabytes of RAM ( 32 recommended )
  • Mac OS 7.5.3 or higher
  • Web Browser, i.e. Microsoft Internet Explorer or Netscape Navigator*


Expand or Contract What web browser, mail and newsreader software are used?


CableAmerica does not provide additional software for these services. Microsoft Internet Explorer, Netscape Navigator, and most web browsers will work on the CableAmerica network. In addition any Email Client such as Microsoft Outlook Express and Netscape Communicator should work although Technical Support for Email Clients is limited to Microsoft and Netscape products.


Expand or Contract What is "High Speed Wireless Internet Access"?


High Speed Wireless is high-speed Internet access which uses high frequency radio waves instead of telephone or coaxial cable lines to connect you to the Internet. Your computer is hooked up to an antenna on your roof or utility pole that transmits radio waves to one of our towers. In turn, this tower connects you to our Internet backbone.


Expand or Contract How fast is CableAmerica High Speed Wireless Internet service?


Currently CableAmerica offers one tier of Residential High Speed Wireless Service. The connection speeds are up to 300 Kbps download and 300 Kbps upload.


Expand or Contract I currently use an Internet Provider. What happens now? Will CableAmerica connect me to my provider? Can I use online services like AOL or CompuServe with CableAmerica?


CableAmerica is your complete ISP therefore no other services are required. However, if you decide to retain your old e-mail services they can be accessed through our CableAmerica network. Many services, such as AOL, are greatly enhanced by CableAmerica's speed. This benefit comes from using a LAN (Local Area Network) connection between your computer and the service provider via CableAmerica.


Expand or Contract Can I use more then one computer with Residential Wireless Internet Service?


CableAmerica will provide service to one computer, however you are able to connect multiple computers to the cable modem using either a networking switch (hub) or broadband router. Any additional computers added to the service will be the responsibility of the customer. Additional charges may apply, call for details.


Expand or Contract Does CableAmerica offer Static IP addresses?


Currently CableAmerica uses DHCP (Dynamic Host Configuration Protocol), which assigns a non-routable IP address to your computer. CableAmerica does offer Routable IP addresses for as part of an enhanced service. Please call us for more information regarding Routable IP addresses.


Expand or Contract Can I check my CableAmerica email from another ISP?


Yes, simply configure your e-mail with our CableAmerica POP server settings and you can access your CableAmerica e-mail from anywhere. You can also access your email from any Internet connection through a website customized for your service area.


Expand or Contract What features are included with CableAmerica High Speed Wireless service?


  • Speed - up to 300 Kbps Download with 300 Kbps Upload
  • Unlimited Use
  • Up to 7 Email Addresses
  • 20 MB of Personal Webspace
  • Technical Support available 7 days a week
  • Online Technical Support
  • Email Access from any Online Computer through WebMail


Expand or Contract Does CableAmerica offer Parental Control Software?


CableAmerica does not offer any Parental Control Software or Internet content filtering, we do however recognize the importance of keeping your children safe while browsing online.

There are several companies that specialize in content filtering. They actively search for sites with questionable content and maintain a list of these sites. If you use their software sites that belong to their list cannot be access unless you allow it. You can also add your own sites that you wish filtered. Some of these companies include:

- We-Blocker* (www.we-blocker.com)
- CyberSitter* (www.cybersitter.com)
- Net Nanny* (www.netnanny.com)


Expand or Contract How do I get connected to CableAmerica High Speed Wireless Internet service?


Once your address has been qualified to receive the service professionally trained technicians will complete the installation process. The installation includes installation of the wireless receiver (roof mounted), wireless modem, ethernet card (USB) if necessary, and verify the service is working. If no data outlet is present, additional charges may apply. The entire process normally takes two hours. Not all addresses are serviceable, so please check the serviceability in your area first.