CableAmerica provides exceptional service combined with cutting-edge technology & competitive pricing, creating satisfied customers.
 
 
 
Frequently Asked Questions

In this section you will find answers to some frequently asked questions about CableAmerica's Cable Services. If you have a question that is not listed, please contact a Customer Care Representative to assist you.


To view some FAQ's for High Definition service, Click Here.


Click on the Question to view Answers.

Expand or Contract Do I need any additional equipment to receive Basic or Basic Plus Service?


No additional equipment is required to receive CableAmerica's Basic or Basic Plus video service. However an additional analog converter will be required to order premium channels like HBO and Showtime as well as Pay-Per-View events.


Expand or Contract What are the benefits of cable service compared to satellite service?


CableAmerica offers free service calls for cable-related problems. You do not have to purchase any equipment or sign any contracts requiring a long term commitment. With CableAmerica local channels do not cost extra and there is no ugly dish installed on your home.


Expand or Contract Do I need to have the wiring in my home replaced to receive CableAmerica service?


In most cases, CableAmerica Cable, Digital Cable, and High Definition services will work over existing cable lines in your home.


Expand or Contract What is Digital Cable?


Digital Cable is a new way to carry a television signal to your home. Digital technology enables CableAmerica to "compress" its signals, thereby offering many more channels than possible with analog. All that is needed is a converter box which will be provided to you.


Expand or Contract What are the benefits of CableAmerica Digital Cable?


  • Multiple Channels of HBO, Showtime, Encore, Starz, Cinemax
  • 45 DMX Digital Music Channels
  • Multiple Discovery Channels
  • InDemand Pay-Per-View Channels
  • TV Guide Navigator
  • 5 Channels of Latino Programming*
  • 9 High Definition Channels*


Expand or Contract Are all channels digital?


All new channels above 100 and all Premium and Pay-Per-View channels are digital.


Expand or Contract Do I have to buy a Digital TV to receive Digital Cable?


With CableAmerica Digital Cable you receive a digital converter box that modifies the incoming digital signal so that it can be viewed with your current TV.


Expand or Contract Do I need a separate digital converter for each outlet?


Only the outlets you choose to have the digital service will require a digital converter. The digital converter is needed for CableAmerica Digital Cable Service and to view any premium or pay per view channels offered. Additional charges will apply for additional digital converters.


Expand or Contract What are "Digital Music" channels?


Digital Music offers a collection of 45 commercial-free, CD-quality music stations programmed by category - from 70's Rock to Jazz. From Classical to Country. It's all there. And, best of all, the digital cable receiver is specifically designed to hook up to your stereo or stereo TV.


Expand or Contract What is TV Guide Interactive?


TV Guide Interactive lets you quickly and easily find the programs you want to watch...any time you want. You decide what listings display and, at your convenience, TV Guide Interactive takes you there. TV Guide Interactive gives detailed descriptions of programs, restrict access to programs, and plan your viewing four days in advance.


Expand or Contract How can I monitor what is being watched?


The parental control feature allows you to restrict the viewing of Pay-Per-View programs, as well as certain program titles and channels. Once restricted, a program can be viewed only by entering the parental control code.


Expand or Contract I already have CableAmerica service, how do I upgrade to Digital or HD service?


To upgrade to Digital Cable simply call the Customer Care number for your service area and a representative will assist you.


Expand or Contract How do I subscribe to CableAmerica Video Service?


To order CableAmerica Service simply call the Customer Care number for your service area and a representative will assist you.